These animals are currently being held in compliance with the city ordinances of Urbandale and Clive.  If your animal is listed here please call 515-371-5586 or come to 3505 Mills Civic Parkway in West Des Moines to reclaim your pet 8am-8pm Mon-Fri and 10am-5pm Saturday and Sunday. 

Please note that city scheduled impound and boarding fees apply to impounded animals and that ID is required to reclaim an animal. We accept cash and credit/debit cards only.

IF YOU HAVE LOST A PET IN WEST DES MOINES, the city of West Des Moines has terminated their partnership with us as of July 1, 2023. You will need to contact the city directly as they have no open hours for you to reclaim or drop off an animal at the city-run shelter and require everything be done by appointment. The number to set up an appointment is 515-222-3321. If you have concerns or are dissatisfied with the new service levels in West Des Moines, please direct complaints to the city manager Tom Hadden at or 515-222-3512.


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